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I can't tell you how much I enjoyed my experience with ordering my UGG boots. Your staff is so helpful and the website is great. I phoned also, and all my questions were answered in a very friendly, professional, and informed manner, twice! When my order arrived, I was very impressed with your Passport membership, which I think is an excellent marketing/sales tool. The refrigerator magnet is an amazingly smart idea, useful for me while keeping your name visible all the time. The discount on my next order was a pleasant surprise, and I received an actual receipt. Your operation is unique, very friendly (important!) and pleasant (unusual these days!)...thanks for a fun shopping experience! Not to mention, I love my UGG boots!