Repair and Shoe Care

Cleaning and caring for your sheepskin shoes and accessories

Now that you’ve made an investment in comfort footwear, you’ll definitely want to protect and care for your new shoes, boots, or sandals. You’ll get years of enjoyment from your new pair, by taking a few simple steps.

First, we recommend that all sheepskin products be sprayed with a Sheepskin Stain & Water Repellent before being worn. This recommendation goes double for twinface sheepskin and items that are light in color, as these items tend to be more vulnerable than other materials. The repellent will trap dirt and oil on the surface, keeping debris from soaking in and making cleaning easier. Find all our care products here.

How to clean suede

We do not recommend putting your sheepskin shoes in the washing machine. We recommend hand washing for best results.

To start, dampen the entire boot evenly to the seams. Apply a minor amount of water and Suede Cleaner to a soft, damp cloth to clean the leather. Then rub the cloth against the outer of the boot, creating lather. Do not pour shampoo directly onto your sheepskin items.

Evenly and gently clean the surface with the cloth before thoroughly rinsing the boot using a wet, clean cloth. Allow to dry naturally in the house in a well ventilated area - Avoid heat or direct sunlight.

After cleaning, stuff the boot with paper towels to help maintain its original shape while it dries. Once the boot dries, buff the leather lightly with a clean suede brush to restore the nap of the leather fibers.

Once dry, spray again with Sheepskin Stain & Water Repellent to seal out grease and dirt. You’ll be happy that you properly cared for your suede outers, as you get years of enjoyment from your favorite pair.

How to clean sheepskin

Hand wash only, do not machine wash.

Dampen the entire boot evenly to the seams with cold water. Apply water and a small amount of Sheepskin Cleaner & Conditioner to a clean, soft cloth or sponge. You can mix sheepskin shampoo with water to create a nice subtle cleaning solution. Do not pour shampoo directly onto your sheepskin items.

Gently clean the entire boot evenly to prevent discoloration in the Sheepskin. Rub gently on the sheepskin upper as some pieces tend to be delicate. Do not use a wire or coarse brush on sheepskin uppers because they can sometimes scar the sheepskin.

Rinse using a clean, wet cloth, making sure to remove all the cleaner. You can maintain the shape of your boots by stuffing them with paper towels. Allow your boots to dry naturally and slowly avoiding any direct sunlight or heat at all times as this can damage your boots.

To finish, spray it with Sheepskin Stain & Water Repellent to protect against any future damage or stains. Sheepskin shoes have incredibly long wear if treated well; taking the time to look after them will pay off.

Repairing your shoes

We are proud to offer repairs on many of your favorite brands and styles. Our ability to repair Birkenstock footwear is second to none; we perform almost any repair imaginable, and even have the ability to create completely customized Birkenstocks that are one-of-a-kind.

We also resole and cork-work some other brands that use EVA soles and cork in construction. We can work on certain styles of Stegmann, Naot, Sven, Koolaburra, and UGG, among others. We are always looking to expand our line of products that are available for repair, so check back as we add new brands and styles.

All our repairs are performed in San Luis Obispo by expertly trained technicians who know comfort footwear inside and out. You can have confidence, knowing that the most trusted hands in comfort footwear repair will be working to tune up your favorite pair.

Birkenstock Repair

We are able to perform a wide array of repairs on current and past Birkenstock models. Birkenstock repairs and alterations include liner and bumper replacement, resoling, lifts, cork repair, and footbed adjustments, among others. We encourage you to take a look at our list of services below to get a better idea of what we can do, and how much it costs.

Keeping you Birkenstocks in good condition is a great way to get the most out of your investment in comfort. You can replace components that wear down, while keeping the original footbed that is molded to the shape of your foot. With repairs like these, your shoes will feel like new, but better, since the sole is already perfectly shaped for your feet, posture, and walking style.

For certain stitched- on soled styles, we are able to sell the replacement soles but cannot provide the labor associated. If you are looking to resole one of these styles, which include Carson, Redmond, Napoli, and Glendale, we can help you find a place to get the repair done in your area.

Comfort Footwear Repair

We are also able to repair and resole several styles of comfort footwear that use EVA and cork soles. Here’s a list of repairs that we can perform:

Stegmann – We are able to resole Stegmann clogs that come with an EVA sole. We can also perform cork working and sealing if the cork base of your wool clogs is damaged. Your Stegmanns’ will look great after their ShoeSurfing.com repair.

Mephisto and Naot – We offer cork patching, sealing, and complete resoles for applicable styles. Make sure to check with us before sending in your shoes, to make sure we can repair your pair.

Koolabura –We can replace Koolabura’s styles that use an EVA sole with a fresh, new one. Your boots or slippers will be rejuvenated and you’ll be safe with a new slip-resistant sole.

SVEN – Certain Sven clogs can also be resoled with a white Birkenstock Sole. We encourage you to contact us before sending in your clogs, to make sure that we can repair them.

List of Services

Work Price	Material/Labor
Basic Classic EVA Resole Adults 39.00	16.00 / 23.00
Basic Classic EVA Resole Kids 29.00	11.00 / 18.00
Basic Classic EVA w/heel wedge Resole 44.00	28.00 / 16.00
1/3 Resole (Heel or Toe) 21.00	8.00 / 13.00
Taps (Small banana shape plastic) 8.00	4.00 / 4.00
Heel Plates (Dense plastic larger than taps) 14.00	6.00 / 8.00
A liner is the thin strip of leather under your feet that lines the footbed
Relining-Suede (Specify Brown or Beige) 47.00	32.00 / 15.00
Relining-Smooth Leather (Specify Black or Brown) $61.00	46.00 / 15.00
Bumpers include a new sole as well, becauseRelining the leather that covers the cork, wraps under the shoe. We need to tear off and toss out the existing sole.
Bumpers (Leather over cork on Classic styles) 47.00	22.00 / 25.00
Bumpers (On clog such as Boston) 36.00	16.00 / 20.00
A footbed transfer will completely remove your existing straps, the uppers, and remount them on a brand new classic footbed. This is a chance for you to change footbed size if you want. Non-Birkenstock stores have a habit of misfitting people in the wrong length or width. If this has happened to you, now is your chance to get the size you really need.
Footbed Transfer 72.00	49.00 / 23.00
Lifts and platforms can be done as a straight lift or as a heel lift. Be sure to give us exact measurements. If possible send us one of your current lifts or shoes. After we take the measurements from it we will send it back ASAP. Platforms are done to both shoes and cost twice the price as lifts. We do not recommend going higher than 3/4" for platforms. Also, its better to wear your Birkenstocks first and let them break in a little, then put on a platform lift.
1/8"-1/4" 36.00	15.00 / 21.00
3/8" 42.00	18.00 / 24.00
1/2" 47.00	20.00 / 27.00
3/4" 52.00	22.00 / 30.00
7/8"-1" 56.00	23.00 / 33.00
1"+	Call our repair center toll free at 1-877-SLO-BIRK
In order for us to price cork repair we must have the sandals or clogs in our hands. Usually if its just a few little spots it could be just $5.00. If you need a full re-cork, all the way around both shoes, it may be as high as $30.00. This process only replaces the outer cork, not the whole footbed
Cork Patching 5.00 - 20.00	3.00 / 2.00 - 17.00
Full Re-cork 20.00 - 30.00	6.00 / 14.00 - 24.00
Grind Off & Reseal Old Sealer 15.00	1.00 / 14.00
There are many alterations we can make to the cork/latex footbed. Some people need the toe grip ground because they have hammer toes. Or some people have a brace that needs to fit flat into the footbed. In which case we grind out all the arches. The most common ones are listed below and prices are per shoe. If you need something custom, give us a call Toll Free at 1-877-SLO-BIRK
Grind Out Toe Grip 12.00	None
Grind Off Toe Rim 10.00	None
Grind Out a Piece of Grip, Rim, or Arch 7.00	None
Grind Out Part of The Arch 12.00	None
Grind Out All Arches & Toe Grip 24.00	None
Buckle Replacement ($ per buckle) 5.00	2.00 / 3.00
Rivet Replacement ($ per rivet) 5.00	1.00 / 4.00
Shoe Laces (Call 1-877-SLO-BIRK) 2.75	2.75 / --
Backstraps (For Boston style) 24.00	18.00 / 6.00
Toe Piece (Fix or Replacement) 16.00	4.00 / 12.00

Mailing instructions

To repair your shoes in a timely manner, we need a couple things from you. When you send in your shoes, please include your name, return address, phone number, and form of payment. Please remember to add $9 to your total to account for UPS ground return shipping.

Mail your package, contact information, and payment to:

ShoeSurfing.com
3523 South Higuera St. Suite B
San Luis Obispo, CA 93401
ATT: Repair Center

Timeline

Once we receive your shoes, we work tirelessly to return them to you as soon as possible. Most of our repair can be completed within a few days. If you need your shoes back by a certain date, please note this with your package.

In rare cases, certain items can be on back order, causing delays. If it looks like we won’t be able to get your parts within a week, we will call or email you with an update on the situation and work out a solution with you.

Evaluations and Estimates

If you’re not sure what repair your footwear needs, just send them in. We’ll be happy to evaluate your pair of boots, slippers, shoes, or sandals and recommend a course of action. We are also happy to provide an estimate before starting any of your repairs, simply tell us if you want this.

Please Note: Sadly, we are unable to repair certain older models or select styles, so it’s a good idea to contact us first to make sure we can fix your item. If we receive an item that we cannot repair, we might be forced to charge you the shipping and handling fee to return them to you.